Refunds and cancellation

The free workshop is open. Paid plans are not available yet. Payment and subscription terms apply only when paid plans launch.

Moopky is an independently operated online design service. Contact: info@moopky.com.

Paid features that could not be used

If you could not use the paid features, request a refund by email within seven days of the payment. Tell us the purchase date, your Stripe receipt reference, which feature failed, and the browser and steps involved. Do not send card numbers or your licence key. We will review the problem and refund the affected payment under this policy.

This covers Maker Pass and Shop payments. A print that fails because of printer settings, material choice or unsuitable artwork is different from a paid feature being unavailable; please describe what happened so we can assess it. Nothing in this policy removes mandatory consumer rights or remedies available under applicable law.

What changes after a refund

A full refund revokes the associated licence. If the payment belongs to a Shop subscription, we also cancel the subscription immediately to stop future bills. A partial goodwill refund leaves access unchanged. Refund processing and the time funds appear depend on the payment provider and payment method; no fixed arrival time is promised.

Stop future subscription payments

Open your account, choose Billing and cancellation, and cancel Shop. Normal scheduled cancellation retains access through the paid period end. Cancellation alone does not request a refund for an earlier payment. Maker Pass ends after 30 days without renewal. If you cannot access billing or have lost your key, email support with your purchase reference.